Are your concierge and strata security guards trained to handle conflicts and security incidents?

Yes, our guards undergo ADP (Awareness, De‑escalation and Protection) training, which enhances their ability to assess risks, manage conflicts, and maintain a safe environment. This specialised training goes beyond standard security certifications, equipping our guards with the skills to defuse tense situations while maintaining professionalism and authority.

Can your concierge security guards handle front‑desk and access control duties?

Yes. Our concierge and strata security services are designed for buildings where both customer service and security are essential. Our guards are well‑presented professionals trained to greet guests, manage access control, assist tenants/residents and visitors, handle mail and deliveries, monitor CCTV & alarms, and respond to emergencies—while maintaining a welcoming yet vigilant presence.

Do your strata security guards support after‑hours access, vendor/contractor management and emergency response?

Yes. Our concierge & strata security personnel provide front desk services, access control, after‑hours assistance, contractor and vendor management, mail handling, and emergency response & evacuations. They work proactively to ensure your premises are safe, secure and well‑managed around the clock.

Our Services

Concierge and Strata Security Guards

Customer-focused concierge and strata guards delivering front-desk service, access control , and building security.

Physical Security Guarding Services

Mobile Patrol Services

Smart Technology Solutions

Consulting and Risk Management

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Service Overview

As the first point of contact at the door, our concierge and strata security guards are well-presented professionals trained to create a welcoming yet secure environment. This service is ideal for office, commercial, and residential buildings, where both customer service and security are essential.

Our guards are well-groomed, well-spoken, and highly skilled in customer service. They greet guests with a smile while remaining vigilant to potential hazards and suspicious behaviour. With a minimum requirement of a Working with Children Accreditation, they handle tasks such as access control , assisting tenants and visitors, managing deliveries, and responding to emergencies.

Service Scope

Our concierge and strata security guards provide professional security coverage tailored to your site's needs. With a proactive approach, we ensure a safe, secure, and well-managed environment while delivering excellent customer service.

Front Desk

Access Control

Concierge Services

After-Hours Assistance

Contractor/Vendor Management

CCTV & Alarm Monitoring

Mail Handling

Conflict Resolution

Incident Reporting

Emergency Response & Evacuations

Frequently Asked Questions

These are the most common questions about our concierge services and strata security. Whether you're wondering about qualifications or service scope, this FAQ section provides the answers you need to make informed security decisions.

Are your concierge and strata security guards trained to handle conflicts and seurity incidents?
Yes, our guards undergo ADP (Awareness, De-escalation, and Protection) training, which enhances their ability to assess risks, manage conflicts, and maintain a safe environment. This specialised training goes beyond standard security certifications, equipping our guards with the skills to defuse tense situations while maintaining professionalism and authority.
Can your concierge security guards handle front desk duties?
Do your security guards assist with after-hours contractor access?